Which of the following is an example of healthcare operations?

Healthcare operations encompass a variety of activities that are critical to the functioning of healthcare organizations. Business management and general administrative activities are integral components of healthcare operations, as they ensure efficient and effective service delivery. This includes tasks such as scheduling, billing, human resources management, regulatory compliance, and overall organizational governance. These activities support the primary mission of providing care but do not involve direct interaction with patients.

In contrast, the other options pertain to aspects of healthcare that are more directly related to patient care or external engagement. Direct patient care services focus on the clinical aspects of treatment and interaction with patients. Marketing of healthcare services is an external-facing activity aimed at promoting the services offered, and emergency medical services specifically refer to urgent care situations. While all these activities are important to the healthcare ecosystem, they fall outside the narrower scope of what constitutes operations, which revolves around the behind-the-scenes processes that enable healthcare delivery.