What is the compliance professional's best action when confirming that PHI was posted on social media?

The best action for a compliance professional when confirming that PHI (Protected Health Information) was posted on social media is to review and adhere to the organization's disciplinary policy. This approach is consistent with the principles of compliance management, which emphasize the importance of following established protocols and procedures when addressing violations.

Using the disciplinary policy provides a structured framework for investigating the incident, determining the severity of the violation, and deciding on appropriate corrective actions. It ensures that any response is fair, consistent, and aligns with the organization's standards for handling breaches of privacy and confidentiality. This method not only protects the rights of the individual involved but also helps maintain the integrity of the compliance program.

By adhering to the organization’s disciplinary policy, the compliance professional fosters an environment of accountability and transparency, ensuring that all personnel understand the consequences of their actions regarding PHI. It also serves to inform and educate staff on the importance of safeguarding sensitive information, thereby promoting a culture of compliance within the organization.