If a payment request from a diagnostic provider seems unusually high compared to others, what should you do?

Consulting with your immediate supervisor or Compliance Department is essential when faced with a payment request that appears unusually high. This step allows for a thorough review and ensures the issue is addressed in accordance with internal policies and compliance regulations. By seeking guidance from supervisors or specialists in the Compliance Department, you can benefit from their expertise and experience. This collaborative approach not only helps in assessing the legitimacy of the payment request but also mitigates the risk of errors or potential fraud.

Taking immediate action, such as rejecting the claims or paying them without review, could lead to financial losses or compliance breaches. Directly calling the diagnostic provider might not be appropriate without prior consultation as it could compromise the investigation or create misunderstandings. Thus, involving your supervisor or the Compliance Department is the most prudent course of action, fostering a systematic and compliant response to the situation.